531Frequently Asked Questions

Opening an account on 531 takes three steps. First, visit 531.run or open the 531 app and tap Register. Enter your email or phone number, create a password, and confirm your identity by providing your full name and date of birth. Second, we send a verification code to your email or SMS; enter it to activate your account. Third, complete KYC verification by uploading a photo of your ID (passport, national ID, or driver's license) and a selfie. Once approved, your account is ready to use. You can then deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers. The entire process takes less than ten minutes if your documents are clear and legible.

We require two documents for KYC verification. First, a government-issued photo ID: your national ID card, passport, or driver's license. The ID must be valid (not expired) and show your full name, date of birth, and photo clearly. Second, a recent selfie taken with your phone camera showing your face and the ID document together. Both images must be in colour, well-lit, and legible. Do not use screenshots or old photos. Upload both files through your account dashboard under Account Settings. Our verification team reviews submissions within one business day. If your documents are unclear or do not match your account details, we will ask you to resubmit. Once approved, you can withdraw winnings to your verified payment method.

Depositing via e-wallet, mobile banking, or local payment on 531 is straightforward. Log in to your account, go to Deposit, and select your e-wallet. Enter the amount you wish to deposit. You will be redirected to the e-wallet app or website to confirm the payment. Once you approve the transaction in your e-wallet, the funds appear in your 531 account within seconds. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, all three e-wallets are widely supported. We also accept online payment, e-wallet, and mobile banking for users who prefer those methods. Bank transfers via local payment, online payment, e-wallet, or mobile banking virtual accounts are available for larger deposits and typically process within one to two hours during business hours.

If a deposit does not complete, check your e-wallet or bank account to confirm whether the money was deducted. If the payment was taken from your account but did not appear on 531, contact our support team with your transaction ID and payment method. We will investigate and credit your account within one business day. If the payment was not deducted from your account, the transaction simply timed out; you can retry the deposit. For withdrawals, if your request is pending longer than expected, verify that your account is fully verified (KYC approved) and that your payment method is still active. Withdrawals to local payment, online payment, or e-wallet typically process within standard review windows; bank transfers may take longer depending on your bank's processing time.

531 covers major football leagues and tournaments year-round. We list Liga 1 (Indonesian domestic league), Piala Indonesia, and Piala AFF during their seasons. We also offer markets on international competitions: Champions League, Premier League, La Liga, Serie A, and Bundesliga. During tournament seasons, we add coverage of World Cup qualifiers and continental championships. Beyond football, we offer live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Game availability varies by season and market demand. Check the Sportsbook or Games section of your 531 account to see current offerings.

531 offers a welcome offer for new accounts that meet eligibility criteria. The offer is subject to terms and conditions, which are displayed during registration and in your account dashboard. We do not advertise fixed bonus amounts; instead, we provide an attractive welcome offer that varies based on your deposit and account activity. To qualify, you must complete account registration, pass KYC verification, and make your first deposit. The offer terms explain any wagering requirements or game restrictions. Review the full terms before accepting the offer. If you have questions about your specific offer or eligibility, contact our support team.

Your 531 account dashboard gives you full control over your profile and activity. You can update your email, phone number, and password at any time. You can view your complete transaction history, including deposits, withdrawals, and game activity. You can manage your linked payment methods and add or remove e-wallets or bank accounts. You can also review your account balance, pending withdrawals, and bonus status. If you suspect unauthorized access, change your password immediately and contact support. We recommend logging out after each session, especially on shared devices. You can also review your login history to see when and where your account was accessed.

Our support team responds to queries during local business hours in English and Indonesian. Standard response time is within a few hours of your submission. Urgent issues (account access problems, payment disputes) are prioritized and may receive a response sooner. You can contact support through the Help section of your 531 account dashboard or by email. Include your account email and a clear description of your issue. For account security questions, we may ask you to verify your identity before responding. During holidays like Idul Fitri or Idul Adha, response times may be longer; we will notify you of any service changes in advance.